Web Survey Bibliography
Purpose ‐ The purpose of this paper is to investigate how the individual and organizations best use Web 2.0 social networking technologies to improve its relationships with customers.
Design/methodology/approach ‐ The theoretical background used in the paper was the familiarity-liking theory and prospect theory to understand the extent of user satisfaction with the services. Online survey from Second Life users was conducted to investigate customer satisfaction in Web 2.0 social networks and recent development on information technologies.
Findings ‐ The findings suggested that IT development is the inseparable part of Web 2.0 and enables to understand customer satisfaction as well as their perception on online technology. Both customer satisfaction and IT development has positive influence on consumer's service enjoyment and experience.
Research limitations/implications ‐ The generalizability of the paper is limited. The survey data in this study have some common method bias. The possibility of the existence of the common method bias cannot be completely eliminated.
Practical implications ‐ The paper provides the significance of customer satisfaction for organizations, researchers, managers, and policy makers. The paper provides validated measurements to facilitate evaluation of several major user satisfaction constructs.
Originality/value ‐ The recent development of information and communication technology (ICT), especially the internet and its related technologies has become the main force of the development of online social network. The number of Web 2.0 users has been growing so rapidly that it has become an important channel for marketers to reach their customers.
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Web survey bibliography (4086)
- Web Surveys and Official Statistics: Perspectives and Cases ; 2013; Martelli, B.
- The use of paradata to investigate non-response ; 2013; Vicente, P.
- Developing A Web-Smartphone-Telephone Questionnaire ; 2013; Boreham, R., Wijnant, A.
- Measuring Compliance in Mobile Longitudinal Repeated-Measures Design Study; 2013; Link, M. W.
- Using smartphones in survey research: a multifunctional tool Implementation of a time use app; a feasability...; 2013; Sonck, N., Fernee, H.
- Knowledge of palliative care: An online survey; 2013; Al Qadire, M.
- Identifying the Research Information Needs of the Racing and Breeding Industries in New Zealand: Results...; 2013; Bolwell, C., Gray, Da., Reid, Ja.
- Online, face-to-face and telephone surveys—Comparing different sampling methods in wine consumer...; 2013; Szolnoki, G., Hoffmann, D.
- Management of Electronic Serials in Academic Libraries: The Results of an Online Survey; 2013; Branscome, B. A.
- Reducing Mortality in Acute Kidney Injury Patients: Systematic Review and International Web-Based Survey...; 2013; Landoni, G., Bove, T., Székely, A., Comis, M., Rodseth, R. N., Pasero, D., Ponschab, M., Mucchetti,...
- Cross-cultural comparisons of attitudes toward schizophrenia amongst the general population and physicians...; 2013; Richards, M., Hori, H., Sartorius, N., Kunugi, H.
- Analysis of Urban Public Tran sit Information Requirements in China by Web-based Survey ; 2013; Hou, X., Chen, X.
- Is everyone able to use a smartphone in survey research?; 2013; Fernee, H., Sonck, N.
- When to and When Not to Conduct a Web Survey; 2013; Barna, A.
- Relative Mode Effects on Data Quality in Mixed-Mode Surveys by an Instrumental Variable; 2013; Vannieuwenhuyze, J. T. A., Revilla, M.
- Is the Sky Falling? New Technology, Changing Media, and the Future of Surveys; 2013; Couper, M. P.
- Adaptive survey designs to minimize survey mode effects. A case study on the Dutch Labour Force Survey...; 2013; Calinescu, M., Schouten, B.
- Educational use of smart phone technology: A survey of mobile phone application use by undergraduate...; 2013; Bomhold, C. R.
- Optimal Resource Allocation in Adaptive Survey Designs; 2013; Calinescu, M.
- Where does the Fair Trade price premium go? Confronting consumers' request with reality; 2013; Langen, N., Adenaeuer, L.
- Customer satisfaction in Web 2.0 and information technology development; 2013; Sharma, G., Baoku, L.
- Media Commons: the process and value of centralizing services; 2013; Mestre, L. S.
- Dialogistic Presence on Community College Websites in Nine Megastates; 2013; Shadinger, D.
- Research staff and public engagement: a UK study; 2013; Davies, S.
- Foreign workers in Saudi Arabia: a field study of role ambiguity, identification, information-seeking...; 2013; Showail, S. J., McLean Parks, J., Smith, F. L.
- Reaching and Hearing the Invisible: Organizational Research on Invisible Stigmatized Groups via Web...; 2013; Trau, R. N. C., Haertel, C. E. J., Haertel, G. F.
- The challenge of a mixed-mode design survey and new IT tools application: the case of the Italian Structure...; 2013; Cardinaleschi, S., De Santis, S., Rocci, F., Spinelli, V.
- MOTUS: Modular online Time-Use Survey; 2013; Joeri, M., Ignace, G., van Tienoven, T. P., Djiwo, W.
- The Design of the Online Questionnaire of the Italian Population Census ; 2013; Tininini, L., Virgillito, A.
- Experiments in Obtaining Data Linkage Consent in Web Surveys ; 2013; Sakshaug, J. W., Kreuter, F.
- The behaviour of respondents while filling in a web questionnaire: the case of the Italian business...; 2013; Masselli, M., Nuccitelli, A.
- A web-based Census of services: an ISTAT evolutionary study ; 2013; Cesaro, A., Palazzi, B., Paterniti, M., Ranaldi, P.
- A web based management system for addressing census complexity: the Italian experience; 2013; Bruno, M., Giacummo, M., Silipo, M., Vaste, G.
- Response Burden in Official Business Surveys: Measurement and Reduction Practices of National Statistical...; 2013; Giesen, D., Bavdaz, M., Loefgren, T., Raymond-Blaess, V.
- Should the third reminder be sent? The role of survey response timing on web survey results; 2013; Rao, K., Pennington, J.
- Factors affecting the decision to participate in the internet option for the 2010 Census of Korea ; 2013; Lee, Eu., Kim, Su.
- Internet as a new source of information for the production of official statistics. Experiences of Statistics...; 2013; Heerschap, N.
- Web panel surveys – can they be designed and used in a scientifically sound way?; 2013; Svensson, J.
- A standard with quality indicators for web panel surveys: a Swedish example; 2013; Nyfjaell, M.
- Assessing Nonresponse Bias in the Green Technologies and Practices Survey; 2013; Meekins, B., Sverchkov, M., Stang, S.
- Using an Item Response Theory Approach to Measure Survey Mode of Administration Effects: Analysis of...; 2013; Mariano, L. T., Elliott, M. N.
- The Role of Mode Preference Questions in Predicting Mode-Specific Response Propensities; 2013; Lynn, P., Kaminska, O.
- Model-Based Mode of Data Collection Switching from Internet to Mail in the American Community Survey; 2013; Chesnut, J.
- Estimating Mode Effects Without Bias: A Randomized Experiment to Compare Mode Effects Between Face-to...; 2013; Rivers, D., Vavreck, L.
- How Mobile Stacks Up to Traditional Online: A Comparison of Studies; 2013; Knowles, R.
- Online Survey on Twitter: A Urological Experience; 2013; Dal Moro, F.
- Development of a Questionnaire and Cross-Sectional Survey of Patient eHealth Readiness and eHealth Inequalities...; 2013; Jones, R.
- Why respondents suffer if you're not mobile-ready; 2013; Knapton, K.
- 4 ways mobile research challenges insights pros; 2013; Rajan, B.
- Thoughts on retrieving information from open-ended questions; 2013; Luyens, S.